Privacy Policy

 

 

 

 

Dennis Dillon RV, LLC

Privacy Statement

Revised December 26, 2019

Welcome to Dennis Dillon RV, LLC (“DDRV” “we,” “us” or “our”).
Our dealership takes your privacy seriously and is committed to safeguarding
your privacy both online and at our dealership. Because we gather certain types
of information from visitors to our sites and dealership, we have developed
this Privacy Statement to help you understand the terms and conditions
surrounding the collection and use of that information. This Privacy Statement
discloses the types of information we gather, how it is used and shared, and
how you can gain access to and edit any personal information that we have
collected about you at any time. When we collect personal information from
visitors, we will make every reasonable effort to avoid excessive or irrelevant
collection of data.  DDRV and the recreational vehicle manufacturers are
nonaffiliated parties. This Privacy Statement applies only to DDRV and not the manufacture’s
websites. By using our sites and services (collectively, the “Services”), you
acknowledge that you have read and understood the terms and conditions of this
Privacy Statement. If you do not agree to the terms and conditions of this
Privacy Statement, please do not use the Services.

PLEASE NOTE THE ARBITRATION PROVISION SET FORTH BELOW, WHICH
REQUIRES, EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, YOU TO ARBITRATE ANY
CLAIMS YOU MAY HAVE AGAINST DDRV ON AN INDIVIDUAL BASIS. ARBITRATION ON AN
INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A
JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS OR
CONSOLIDATED CAPACITY.

INFORMATION COLLECTED

“Personal information” is information that identifies,
relates to, describes, is capable of being associated with, or could reasonably
be linked, directly or indirectly, with a particular consumer or household. We
may have collected the following categories of information from and about you
in the preceding 12 months: https://www.ddrv.com/ccpa-notice-of-personal-information-collected/

 

Category of Personal Information

Source(s)

Purpose(s)

Disclosure to Third
Parties within the Last 12 Months

Personal Identifiers

(e.g., name, email address, telephone numbers, social
security number, and driver’s license)

Directly from you

Indirectly from you (e.g., from observing your actions on
our Services)

From third party service providers, such as data analytics
providers or social media platforms

To fulfill or meet the reason you provided the
information, e.g., to respond to an inquiry or process your order, such as to
purchase or lease a vehicle, schedule service, or facilitate vehicle
financing, test drive a vehicle, receive service updates via text messaging,
and comply with legal requirements such as the titling of a vehicle

Disclosure for business purposes to: internet service
providers, payment processors, financial institutions, governmental agencies,
rental car companies

Disclosure for marketing purposes and vehicle safety and
warranty purposes to: vehicle manufacturers

Disclosure for safety and warranty purposes to: vehicle
manufacturers

Protected classification
characteristics under California or federal law

(e.g., ethnicity and language)

Directly from you

To fulfill or meet the reason you provided the
information, e.g., to provide targeted advertising or meet your language
requirements, such as speaking in a language other than English

N/A

Financial and professional/
employment-related information

(e.g., employer information, compensation
data, and insurance information)

Directly from  you

To fulfill or meet the reason you provided the
information, e.g., to process credit, vehicle financing, or employment
application

Disclosure for business purposes to: financing companies
or background check providers

Commercial information

(e.g., payment information, purchase
history, credit application)

Directly from you

To fulfill or meet the reason you provided the
information, e.g., to respond to an inquiry or process your order, such as
the purchase or lease of a vehicle, obtaining vehicle financing, paying for
service, or buying parts

Disclosure for business purposes to: payment processors,
delivery services, financial institutions

Disclosure for marketing purposes to: vehicle
manufacturers

Disclosure for safety and warranty purposes to: vehicle
manufacturers

Biometric data

(e.g., voice recordings)

Directly from you

To monitor customer service and enhance capabilities and
business efficiencies, such as recording a call for training purposes

N/A

Internet or other similar network
activity

(e.g., when you visit our sites, usage,
viewing, technical, and device data, including your browser or
device type, unique device identifier, and IP address)

Indirectly from you (e.g., from observing your actions on
our Services or websites)

From third party service providers, such as data analytics
providers

To fulfill or meet the reason you provided the
information, e.g., to provide and improve targeted advertising and improve
our website functionality and user experience on our website

Disclosure for business purposes to: internet service
providers

Geolocation data

(e.g., latitude and longitude coordinates)

Directly from you

Indirectly from you (e.g., from observing your actions on
our Services)

To fulfill or meet the reason you provided the
information, e.g., to respond to an inquiry, process your order, provide
targeted advertising, locate a vehicle, or manage the loaner vehicle

Disclosure for business purposes to: internet service
providers and repossession companies

Inferences drawn from other personal
information

Indirectly from you (e.g., from observing your actions on
our Services)

From third party service providers, such as data analytics
providers or social media platforms

To fulfill or meet the reason you provided the
information, e.g., to provide targeted advertising

N/A

The following are additional explanations about our data
collection that may be helpful to you.

Site Usage Information: Anytime you visit our sites,
we may gather certain information regarding the means you use to access our
sites. This information may include the type and version of your browser, your
service provider, your IP address and any search engine you may have used to
locate the sites. We use this information to help diagnose problems with our
server, administer the sites, and compile broad statistical data. In addition,
we gather certain navigational information about where you go on our sites.
This information enables us to determine which areas of the sites are most
frequently visited and helps us to tailor the sites to the needs and interests
of our online visitors. Such information is gathered by us in the aggregate and
will not be associated with a specific individual without that individual’s
consent.

Information Voluntarily Provided on the Sites: We may
collect information you voluntarily provide to us (i.e., contact information
such as name, e-mail address, etc.), such as when you enroll in one of our
courtesy e-mail reminder for vehicle-related services (“E-Mail Reminder
Services”), schedule service appointments, request information, or use any of
the other interactive portions of our sites.  The personal information you
provide to us may be shared with manufacturers of vehicles, parts, and
accessories you purchase from DDRV for their own marketing and direct customer
contact (e.g. recall notices) purposes.

Information Provided at Our Dealership: We may
collect information you voluntarily provide to us at our dealership or that we
gather through our personal interactions with you, for example, we may note
information about, if you initiate the purchase process, test drive a vehicle,
purchase a vehicle, or bring your vehicle in for service. Such information may
include contact information, such as your name, address, e-mail address, phone
number, payment information, and insurance information, as well as other
information about your vehicle. We may collect financial information if you
wish to obtain financing for a purchase.

Information Collected from Other Sources: To help us
better understand and respond to your needs and interests, we may in the future
receive information about you from other sources, such as third party referral
sites. We will ask any provider of such information to represent and warrant
that the information has been gathered and maintained in accordance with all
state and federal laws. Any such information will be maintained by us in
accordance with the standards set forth in this Privacy Statement along with
other personal information you’ve provided.

USE & RETENTION OF
INFORMATION COLLECTED

We use the information we collect from you for the following
purposes:

  • To provide our Services.
  • To tailor your experience on the sites.
  • To improve user experiences by making our Services easier
    to use and navigate.
  • To send you marketing communications.
  • To respond to your requests and inquiries.
  • To comply with legal and/or safety requirements.
  • For other legitimate business purposes.

DISCLOSURE OF PERSONAL
INFORMATION

We collect and maintain the personal information of our
consumers for our use and our affiliated companies’ use. We do not disclose
consumer information to third parties, other than as described below:

Vehicle Manufacturers: We share personal information
about our consumers with vehicle manufacturers, for safety and warranty
purposes.  Except as disclosed by the vehicle manufacturer in writing,
such information will not be used or shared beyond the vehicle manufacturer or
any of its affiliates, partners, or dealerships, for any other purpose.

Business Partners: Our dealership may partner with
select retailers and other companies at various times to provide expanded customer
offers. As part of such a relationship, we may share with these companies the
use of certain interactive site functions (i.e., the E-Mail Reminder Service).
Information provided by users through the use of such interactive functions may
be available to both our dealership and our partners.

Agents: Our dealership may use other companies and
individuals, such as dealership management system providers, customer
relationship management system providers, and marketing partners to perform
certain functions on our behalf. Examples include administering e-mail services
and running special promotions. Such parties only have access to the personal
information needed to perform these functions and may not use or store the
information for any other purpose. Subscribers or site visitors will never
receive unsolicited e-mail messages from agents working on our behalf.

Compliance with Law/Safety: Our dealership may
disclose specific personal information based on a good faith belief that such
disclosure is necessary to comply with or conform to the law or that such
disclosure is necessary to protect the users of our Services, our sites, or the
public.

With Consent: Other than as set forth in this Privacy
Statement, if we share your personal information with any third parties, you
will be given the opportunity to decline to share that information.

USE OF COOKIES

We, and third parties we allow, use cookies and other
similar technologies. Cookies are small text files placed on your device that
uniquely identify your device and which a website can transfer to a consumer’s
hard drive to keep records of his or her visit to a website. We, or third
parties, may use session cookies or persistent cookies. Session cookies only
last for the specific duration of your visit and are deleted when you close
your browser. Persistent cookies remain on your device’s hard drive until you
delete them or they expire. Different cookies are used to perform different
functions, which are explained below:

Essential. Some cookies are essential in order to
enable you to move around our sites and use their features, such as accessing
secure areas of our sites. Without these cookies, we cannot enable appropriate
content based on the type of device you are using.

Analytics. Personal information collected via cookies
for analytics purposes may include: information about your browser, network,
and device; web pages you visited prior to coming to our sites; IP address;
clicks; internal links; pages visited; scrolling; and searches. We use this
information to learn about site traffic and activity. In particular, we use
Google Analytics to measure how you interact with our sites. For more
information about Google Analytics and how it collects and processes data,
please go to “How Google uses data when you use our partners’ sites or apps”,
located at https://policies.google.com/technologies/partner-sites. Google also
provides instructions on opting-out of Google Analytics at
https://tools.google.com/dlpage/gaoptout.

Targeted Advertising. Cookies may be placed by our
third-party advertising companies. These companies may use aggregated
statistics about your use of our sites and third party media in order to
provide you with advertisements about goods and services that you may be
interested in. If you would like to opt-out of such advertising practices on
the particular device on which you are accessing this Privacy Statement, please
go to http://optout.aboutads.info/.

There are several ways to manage cookies. You can control
the use of cookies at the browser level, by instructing your browser to accept
cookies, disable cookies or notify you when receiving a new cookie. Please note
that if you reject cookies, you may still use our website, but your ability to
use some features or areas of our website may be limited and you may have to
re-enter some information multiple times. The Network Advertising Initiative
also offers a means to opt-out of a number of advertising cookies. Please visit
www.networkadvertising.org to learn more. Note that opting-out does not
mean you will no longer receive online advertising. It does mean that the
company or companies from which you opted-out will no longer deliver ads
tailored to your preferences and usage patterns.

THIRD-PARTY
ADVERTISING 

As stated above, we may use advertisers, third party ad
networks and other advertising companies to serve advertisements on the sites.
These third parties use cookies and other similar technologies to collect or
receive information from our sites and elsewhere on the Internet and use that
information to provide you with targeted ads. The Network Advertising
Initiative offers a means to opt-out of a number of advertising cookies. Please
visit www.networkadvertising.org to learn more. Note that opting-out
does not mean you will no longer receive online advertising. It does mean that
the company or companies from which you opted-out will no longer deliver ads
tailored to your preferences and usage patterns.

COLLECTION AND USE OF
INFORMATION FROM CHILDREN

Our Services are not intended for children. We do not
knowingly collect personal information from children, and none of our Services
are designed to attract children. In the event that we learn that a person
under the age of 13 has provided personal information to us, we will delete
such personal information as soon as possible.

ACCESSING OUR SITES FROM
OUTSIDE OF THE UNITED STATES

If you are visiting our sites from a location outside of the
U.S., your connection will be through and to servers located in the U.S. Any
information you provide during your visit will be processed and maintained on
our server and other internal systems located within the U.S. You acknowledge
you understand that by providing your personal information to us, your personal
information (i) will be used for the uses identified above in accordance with
this Privacy Statement, and (ii) may be transferred to the U.S. as indicated
above, in accordance with applicable law.

EXTERNAL LINKS

Our sites may contain links to other websites. Our
dealership is not responsible for the privacy practices or the content of such
third party websites. To better protect your privacy, we recommend that you
review the privacy policy of any third party website you visit via a link from
one of our sites.

PASSWORDS

The personal information record created through your
registration with our sites can only be accessed with the unique password
associated with that record. To protect the integrity of the information
contained in this record, you should not disclose or otherwise reveal your
password to third parties. You agree that you are responsible for all acts or
omissions that occur on your account while your password is being used. Please
let us know immediately if you believe your password or record has been
compromised.

SECURITY

Our dealership will take reasonable physical, electronic and
managerial measures to safeguard and secure any personal information you
provide to us. Please understand, however, that no data transmissions over the
Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or
warrant the security of any information you transmit to us and you understand
that any information that you transfer to us is done at your own risk. If we
learn of a security systems breach we may attempt to notify you electronically
so that you can take appropriate protective steps. By using the Services or
providing personal information to us, you agree that we can communicate with
you electronically regarding security, privacy and administrative issues
relating to your use of the Services. We may post a notice via our sites if a
security breach occurs. We may also send an e-mail to you at the e-mail address
you have provided to us in these circumstances. Depending on where you live,
you may have a legal right to receive notice of a security breach in writing.

PUBLIC FORUMS 

Our sites may make chat rooms, forums, message boards,
and/or news groups available to you at various times. Please remember that,
unless otherwise stated, any information that is disclosed in these areas
becomes public information and you should exercise caution when deciding to
disclose your personal information in these areas. WE ARE NOT RESPONSIBLE FOR
THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.

MARKETING OPT-OUT
PROCEDURES

Please note that anytime you provide us with your e-mail
address, you will be opted-in to receive both marketing and informational
communications from our dealership. You may always opt-out of receiving future
marketing communications from our dealership through the unsubscribe link
typically found at the bottom of each communication. You may also contact us at
the information provided in this notice.  When you click the “unsubscribe”
link on a communication, a pop-up menu may appear, giving you the opportunity
to unsubscribe from other marketing communications on an individual level. We
will process your request as soon as possible in accordance with applicable
law, but please be aware that in some circumstances you may receive a few more
messages until the unsubscribe is processed.

Additionally, we may send you information regarding our
Services, such as information about changes to our policies and other notices
and disclosures required by law. Generally, users cannot opt out of these
communications, but they will be primarily informational in nature, rather than
promotional.

YOUR CALIFORNIA PRIVACY
RIGHTS

California Civil Code Section 1798.83 permits visitors to
the Services who are California residents to request certain information, once
a year, regarding our disclosure of personal information to third parties for
their direct marketing purposes. To make such a request, please send us an
e-mail at privacy@ddrv.com and put “Shine the Light Request” in the subject
line of your e-mail.

If you are a California
resident, from January 1, 2020, you have the following additional rights:

  • Right to Know. You have the right to know
    and right to access
     information about the categories and specific
    pieces of personal information we have collected about you within the last
    twelve months, as well as the categories of sources from which such
    information is collected, the purpose for collecting such information, and
    the categories of third parties with whom we share such information. You
    also have the right to know if we have sold or disclosed your personal
    information. You may also request a copy of the personal information we
    have collected, and upon request, we will provide this information to you
    in electronic form. You may make this request up to two times in a
    twelve-month period. You have the right to request information about
    our sale or disclosure for business purposes of your personal information
    to third parties within the last twelve months.
  • DDRV does not sell your personal
    information to third parties, as those terms are defined in the California
    Consumer Privacy Act.
  • Right to Delete. Subject to certain legal
    exceptions, you have the right to request the deletion of
    your personal information. Please note that notwithstanding your request,
    California law permits us to retain certain categories of personal
    information for numerous purposes, including to complete a transaction, to
    perform a contract between you and DEALERSHIP, and to comply with a legal
    obligation.
  • Right to Non-Discrimination. You have the right
    to not be discriminated
     against for exercising any of these
    rights.

If you would like to exercise one or more of the above
rights, please contact us using the contact information provided below. You may
also designate an authorized agent registered with the California Secretary of
State to make a request on your behalf. The authorized agent must be registered
by the California Secretary of State and must have written permission to submit
requests on your behalf. We may deny a request from an agent that does not
submit proof that they have been authorized by you to act on your behalf.

We may need to confirm your verifiable consumer request
before completing your request, and, for example, may ask for you to confirm
data points we already have about you. We will only use personal information
provided in a verifiable consumer request to verify the requestor’s identity or
authority to make the request.

HOW WE RESPOND TO DO NOT
TRACK SIGNALS

At this time our sites do not recognize automated browser
signals regarding tracking mechanisms, which may include Do Not Track
instructions.

ASSIGNMENT

In the event that all or part of our assets are sold or
acquired by another party, or in the event of a merger, you grant us the right
to assign the personal information collected via the Services.

DISPUTE RESOLUTION AND
AGREEMENT TO ARBITRATE

Except where and to the extent prohibited by law, by using
the Services, you and DDRV agree that, if there is any controversy, claim,
action, or dispute arising out of or related to your use of the Services or the
breach, enforcement, interpretation, or validity of this Privacy Statement or
any part of it (“Dispute”), both parties shall first try in good faith to
settle such Dispute by providing written notice to the other party describing
the facts and circumstances of the Dispute and allowing the receiving party 30
days in which to respond to or settle the Dispute. Notices shall be sent to:

  • DDRV at 5400 Garden Grove Boulevard, Westminster, CA 92683
  • You at the address we have on file for you.

Both you and DDRV agree that this dispute resolution
procedure is a condition precedent that must be satisfied before initiating any
litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT
BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE
AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING
ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS
THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE
YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS OR CONSOLIDATED CAPACITY.
Other rights that you and we would otherwise have in court will not be
available or will be more limited in arbitration, including discovery and
appeal rights. All such disputes shall be exclusively submitted to JAMS
(www.jamsadr.com) for binding arbitration under its rules then in effect,
before one arbitrator to be mutually agreed upon by both parties.

The arbitrator, and not any federal, state, or local court
or agency, shall have exclusive authority to resolve any dispute arising under
or relating to the interpretation, applicability, enforceability, or formation
of this Privacy Statement, including any claim that all or any part of this
Privacy Statement is void or voidable.

CHOICE OF LAW

This Privacy Statement has been made in and shall be
construed in accordance with the laws of the State of California, without
giving effect to any conflict of law principles. Any disputes or claims not
subject to the arbitration provision discussed above shall be resolved by a
court located in the State of California and you agree and submit to the
exercise of personal jurisdiction of such courts for the purpose of litigating
any such claim or action.

CHANGES TO THIS PRIVACY
STATEMENT

We reserve the right to change this Privacy Statement from
time to time. When we do, we will also revise the “Revised” date above. If we
make material changes to the Privacy Statement, we will notify you by placing a
prominent notice on our sites and/or by sending you an e-mail at the e-mail
address we have on file for you. We encourage you to periodically review this
Privacy Statement to keep up to date on how we are handling your personal
information.

CONTACTING US

If you have questions concerning this Privacy Statement or
the dealership’s privacy practices, you may contact the Privacy Officer at
privacy@dennisdillon.com, or call 1-866-316-4080.  If you would like to
submit an individual rights request under the California Consumer Privacy Act,
please fill out our web form: https://www.ddrv.com/ccpa-printable-request-form/