I have been a customer for over 10 years and for the first 9 years my service tech, Susan, was amazing. Every time I would call for service, have a question, or need some assistance she went above and beyond to get me in right away, kept in contact constant, and provided me with detailed updates. My coach was always serviced properly and timely. Then in the Spring of 2017 Susan was promoted and I received a different service tech. Let’s just say it wasn’t the same experience. No communication, my coach was never serviced timely and the lack of communication was astonishing. I did call Susan, made her aware of the situation and she rectified on the spot. I’m not sure why some people can get the job done and others just can’t. Anyway, after that experience I vowed to never go back to Dennis Dillon RV if I had to work with the replacement service tech.True to my word I decided to try a different company, Wilson’s RV, to summarize my RV the following spring – That experience was horrible. They didn’t completely flush all the lines leaving antifreeze in them, never replaced a broken screen door handle (but told me it was ordered on numerous occasions and NEVER called me back), didn’t top off any DEF…..really just did an incomplete job. I ended up having to do everything myself…..which would have been fine if I hadn’t paid Wilson’s RV to do it.At this point, I’m ready for the season!!Well about 2 weeks ago I lost all 12v power because of a power serge (yes like a fool I plugged into dirty power….that will never happen again LOL). Anyway after searching everywhere for the breaker reset (not the ones right in the panel) I had given up. In my mind….I had killed my RV. What a horrible feeling.To make it worse…..I didn’t know who to call to help me. I knew I wasn’t calling Wilson’s RV and I was afraid to call Dennis Dillon - I didn’t want to have to work with anyone but Susan. She was the one who had always taken care of me and when I fell into someone else’s hands….the experience wasn’t amazing.But I called Dennis Dillon anyway, asked for Susan, but she was out. The person on the other end of the phone was very kind and tried to be helpful, but when I asked for an appointment and was told they couldn’t get me in for about 3 weeks, my heart sank. So instead of booking an appointment 3 weeks out, I asked them to have Susan call me when she could. I knew I couldn’t wait 3 weeks. We are building a home and living in our coach while we build. I had to find another solution.So I called Nelson’s RV. They were able to get me in 4 days later….so I scheduled the appointment.Two days later I received a call back from Susan. She explained to me that she was out of the office as her truck broke down and that was the reason for the delay in calling me back. I get it, things happen – I just appreciated the call back.When I told her my story, explained my hesitation in coming back because I just couldn’t go through the same experience I had in the Fall of 2017…..she told me that service tech didn’t work there any more – that was music to my ears!. In addition, she told me to bring in my coach the next morning. So I cancelled my appointment at Nelson’s RV. The next morning I take my coach in…….they FIX EVERYTHING THE SAME DAY!! I was thrilled. Not only did they fix everything, they communicated in a timely fashion and they washed my coach too!! This was the level of service I remembered – it was so refreshing to experience it again.To top it off…..the actual mechanic….Scot….took the time to show me what was fixed and how to fix it myself if I ever get in a pickle. Now that….well that was just awesome! We all know the RV manuals are usually better paper weights that helpful books…..what Susan and Scot did for me is priceless and they have restored my faith in Dennis Dillon RV.Thank you….it feels really good to be taken care of again.
Read at Google